Opencircuit reviews with 3 stars

Annelies Callens

 Live chat, friendly and customer oriented  Very friendly and personable  Order stuck, no notification

The delivery address was too long and therefore the package was not further processed by the sender. I had no insight into this and I kept waiting for my delivery. Only after I emailed myself did this change. After that, fast delivery. Opencircuit Thank you for your review and feedback! The delay was caused by the addition of the address being too long for the PostNL label system, causing the order to get stuck between two systems. Because our ordering process is fully automated, we unfortunately cannot always notice these types of situations. We understand that this was very annoying and are happy that we were able to arrange the delivery quickly after your contact. We will continue to improve our process to prevent this in the future. If you have any questions or comments, please let us know. Thank you for your trust in us! Placed on 22 November 2024

Deneef Guido The order at Opencircuit itself went smoothly. The goods are as expected in order. On the other hand, the delivery via PostNL left much to be desired. The delivery was repeatedly postponed to a different time and up to 2 times to the next day. In the end I only received the package in the mailbox the third day after my order. For the price I paid for the delivery and the promise of 'next day delivery' this is completely substandard. This is not directly OC's fault, but I urge you to complain about this to POSTNL ... after all, the customer pays for the delivery with the promise to receive it the next day and not after 3 days! Placed on 20 October 2024

Danhier

 Neatly packaged  Terrible delivery.

Everything went well except the delivery which was terrible. Damage! Opencircuit I indeed see that your package could not be delivered and was therefore taken to a parcel point. As a result, your order took a little longer to arrive, but fortunately the package still reached you. Placed on 25 May 2024

T. van Burk

 Well-functioning website with a good search function that immediately shows relevant results.  Site easy to navigate  Packaging not great

Excellent delivery, everything delivered quickly and at once. One thing, the packaging was very large. ~30 x 20 x 10 when everything could have been in a 15 x 10 x 10. Help the planet is dying! Placed on 1 February 2024

Cees Zwaal

 Order late and receive next day

I ordered three types of LEDs and the shipping costs were 5.95. I already had my reservations about that because it did indeed fit through the letterbox. So that was a minus. The delivery was also fast and correct. Opencircuit We deliver with PostNL via parcel post and letterbox package of your choice: Letterbox package - Fast delivery with track & trace code, fits in letterbox. This shipping method is only possible for orders placed before 9 p.m. Parcel post - Fast delivery with track & trace code. This shipping option can be selected 24 hours a day when placing an order. https://opencircuit.nl/bestelinformatie Placed on 7 September 2023

Rowdy van der Veen

 Delivery time  Too large packaging for small orders

Delivery was indeed super fast and products are as expected. However, a number of fragile things were loose in a large cardboard box. As a result, one of the things was damaged. Fortunately I was able to fix that myself, but a smaller box and then just filling it up neatly would have prevented this. Placed on 17 June 2023

RINALDI

 Fast processing of the order

Just a concern about delivery via private parcel. returned to the mailbox without asking for the delivery code. This is not normal in my opinion because service charged! I am honest therefore I confirm receipt however I could have said that I did not receive anything... Opencircuit must ensure compliance with the delivery protocols for which it invoices the customer. best regard Opencircuit We always send packages to France with PostNL parcel post, including your order. These packages are insured and traceable via the track and trace information that we send by email when the package leaves our door. If an order is not delivered, PostNL and the international parcel services will investigate the location of your parcel and deliver it. But luckily that was not necessary in this case, because the order has been received correctly. If there are any further questions, feel free to ask them via Opencircuit Placed on 20 May 2023

Avh

 Fast shipping

Order delivered quickly and correctly, top. Placed on 16 March 2022

Fred Eichhorst

 Very fast delivery  Fast and good  Correct products in stock  Too large packaging for small orders  Documentation

Ordering process: fine, delivery: fine. attached documentation: none. No documentation or mention to website. Opencircuit Thanks for your message. Because the firmware constantly evaluates and everything is arranged online nowadays, we have decided to make the manual available only digitally. Since most customers do not read the manual or immediately throw it away after reading it for the first time, this is of course extremely wasteful. For your understanding of our choice, we hope not to physically add the manual. Hereby the digital version of the manual: https://mrwheel-docs.gitbook.io/dsmrloggerapi/ And about the hardware: https://mrwheel.github.io/DSMRloggerWS/hardware_V4.5/ Placed on 4 March 2022

Caesar Checkout was very difficult. The order was shipped the next day, but it took 7 days to arrive. One product was different from the description (I ordered two FireBeetle ESP32 boards, which are clearly shown without headers attached, but one of them came with soldered headers which I will have to remove). Placed on 11 February 2022

50D1UM

 Order late and receive next day  Later delivery of some parts

Ordering process was normal. While ordering, I ordered a Teensy lc, which would be delivered later. It would be nice if it was clearer when approximately it was delivered. Opencircuit Thank you for your review! We do indeed try to provide an estimated delivery time for all items. The Teensy LC clearly states: Delivery time 3 to 14 working days. Once you have added this item to the shopping cart, an estimated delivery date will also be displayed at the bottom of the shopping cart. Of course, this is an estimate as we are dependent on all kinds of third parties such as suppliers and courier services, but in general the estimate corresponds well with the actual delivery date. If you have any tips to make this even clearer on our website, please let us know. Placed on 9 May 2021

David Vanclooster Fast delivery. It is not at all clear that you will ultimately receive an invoice from Estonia, while it is a Belgian site. This is very annoying for a Belgian school for invoicing and VAT. Can this not be a Belgian invoice in the future? Opencircuit Of course it is possible to receive an invoice with our Belgian VAT number. VAT reverse charge is also possible. You can read more information here, or contact us: https://opencircuit.nl/Zakelijk Placed on 28 October 2020

D. Kaas I've been looking for a T-cobbler for a long time. Due to Corona, there were delivery problems elsewhere. After I accidentally ended up on the Open Circuit site, everything was resolved quickly. Both order and delivery were arranged within a few days. Placed on 4 June 2020

Karel Braeckman

 Fine customer service (per chat and email)  Persoonlijk contact via de mail  Very long delivery time  Complex site, search function does not work very well

- The site feels dated and is very unclear compared to the competition. The search function does not work very well (max 100 results, difficult to find search term 1 AND search term, for example searching for a JST-SH cable with 6 pins is a nightmare) - I had to wait a long time for my order (17 days) - In order overview on site you do not really get insight into which phase the order is (or why it has not yet been sent, and whether it has already been sent) + Contact with helpdesk was fast and positive + Delivery has since arrived in good condition Opencircuit Thanks for your feedback! Coincidentally, we have started using a new search system today, which now makes searching a lot easier: https://www.facebook.com/OpencircuitNL/posts/1683050715166800 Finding the JST-SH cable with 6 pins was indeed a nightmare , partly due to the fact that we did not have this in our range. Since we are always open to additions, we now also have these cables available: https://opencircuit.nl/Zoeken/jst-sh If you have an account with us, you can easily view the order and its status. In most cases you can view the exact stock status of all ordered products in the order details. In your case, we suffered from the hectic air traffic, partly due to corona. The encoders you ordered have been idle for about a week between us and the supplier. Placed on 28 May 2020

Marcel

 Information on website not always enough information for laymen.

Processing a return took more than two weeks and then they did not resolve it properly. Customer service can therefore be much better. Adjusted: finally resolved. Opencircuit Thank you for your review. We regret that the response is negative. We have always responded promptly and politely to all emails and also via the Live chat. Your return had not yet arrived at our warehouse due to the extreme busyness of PostNL during this period. Thanks to the coronavirus, it is extremely busy and they indicate that there are many delays, including with returns. Apparently the processing of the return on our end took place no more than 2 hours later, after it had arrived at the warehouse and was in the system. Placed on 17 April 2020

R Zegers It is unclear whether it would be delivered, even if it had been paid. Placed on 5 April 2020

Mats Van Molle

 Neatly packaged antistatically  Send high threshold for free

There is 2.95 shipping costs until you set your destination country to Belgium. How can this be .be very misleading !! Placed on 16 March 2020