Opencircuit reviews with 2 stars

Luk De Ryck After a lot of emailed promises and excuses, finally the fan protection grid (standard commodity) arrived after some 22 days, which delayed extensively finalization of my project delivery.
Emailed communication remained helpful all the way, however! Opencircuit Thanks for your feedback! We understand your disappointment about the delay, it did indeed take longer than indicated and we naturally hoped that the shipment would have arrived much sooner. We want to assure you that we always do our very best to receive and ship everything on time. Unfortunately, shipments can sometimes take a little longer due to unforeseen circumstances. However, we remain committed to providing the best service and speed possible, and hope that your future experience with us will meet your expectations. If there are any further questions, you know where to find us at Opencircuit Placed on 24 Augustus 2023

Hicham

 Fast delivery  Expensive  Lack of protection precautions

Snelle levering maar is het geld niet waard. De board kwam aan met minimale bescherming in de doos. Eenmaal uitgepakt zijn er meerdere pins Schots en scheef en is er geen goeie connectie meer. Ook is het pcb board vies en zit er een verkleuring in de knoppen. Als je geen haast hebt zou ik bij aliexpress bestellen! Opencircuit Thank you for your review. If all goes well, there was foam on the pins to protect them from the journey. Unfortunately, it can sometimes happen that the pins arrive bent despite all the protection. I see from your photos that they are all minimally bent and straightening will probably be very easy and harmless. If that is not the case and something appears to be really defective, please let us know. You can report this in the RMA form, via the live chat on our website or via email: Opencircuit Placed on 23 December 2021

Anonymous

 Well helped via email  Neatly packaged antistatically

Fairly smooth processing of the order, I did have to wait a while for delivery, but that was due to a shortage of stock. Everyone knows that there is a worldwide shortage of everything, so no problem for me. Unfortunately, the quality of one of the parts of the order was substandard. I'm talking about a water pump 2.5v - 6v. Ordered for the 1st time, the pump broke down after less than 2 minutes. Very good experience with handling the RMA procedure. I received a new pump quite quickly, but unfortunately this never worked. A 2nd RMA was rejected. Shame.... Opencircuit Thank you for your review. We did indeed ship a new copy after the first RMA. And the second RMA request was indeed rejected as it looked like a double RMA notification without context. The pump has very few complaints and DOAs, and the chance that there are 2 defective items for 1 customer is very small. We assume that it is a connection or application error. As I indicated in the email, it is not a good idea to switch on a pump like this every 2 seconds, this puts too much stress on the internal electronics of the pump. Placed on 9 May 2021

Anonymous Arrived quickly, but the largest piece was not in the package: the robot chassis Opencircuit Thank you for your message. We are currently looking into this at our warehouse, perhaps they forgot to pack this item or the item has been lost from the storage location. We will keep you informed by email. Placed on 5 October 2020