Opencircuit reviews with 2 stars

Luk De Ryck After a lot of emailed promises and excuses, finally the fan protection grid (standard commodity) arrived after some 22 days, which delayed extensively finalization of my project delivery.
Emailed communication remained helpful all the way, however! Opencircuit Thanks for your feedback! We understand your disappointment about the delay, it did indeed take longer than indicated and we naturally hoped that the shipment would have arrived much sooner. We want to assure you that we always do our very best to receive and ship everything on time. Unfortunately, shipments can sometimes take a little longer due to unforeseen circumstances. However, we remain committed to providing the best service and speed possible, and hope that your future experience with us will meet your expectations. If there are any further questions, you know where to find us at Opencircuit Placed on 24 Augustus 2023

Hicham

 Fast delivery  Expensive  Lack of protection precautions

Snelle levering maar is het geld niet waard. De board kwam aan met minimale bescherming in de doos. Eenmaal uitgepakt zijn er meerdere pins Schots en scheef en is er geen goeie connectie meer. Ook is het pcb board vies en zit er een verkleuring in de knoppen. Als je geen haast hebt zou ik bij aliexpress bestellen! Opencircuit Thank you for your review. If all goes well, there was foam on the pins to protect them from the journey. Unfortunately, it can sometimes happen that the pins arrive bent despite all the protection. I see from your photos that they are all minimally bent and straightening will probably be very easy and harmless. If that is not the case and something appears to be really defective, please let us know. You can report this in the RMA form, via the live chat on our website or via email: Opencircuit Placed on 23 December 2021

Anonymous

 Well helped via email  Neatly packaged antistatically

Fairly smooth processing of the order, I did have to wait a while for delivery, but that was due to a shortage of stock. Everyone knows that there is a worldwide shortage of everything, so no problem for me. Unfortunately, the quality of one of the parts of the order was substandard. I'm talking about a water pump 2.5v - 6v. Ordered for the 1st time, the pump broke down after less than 2 minutes. Very good experience with handling the RMA procedure. I received a new pump quite quickly, but unfortunately this never worked. A 2nd RMA was rejected. Shame.... Opencircuit Thank you for your review. We did indeed ship a new copy after the first RMA. And the second RMA request was indeed rejected as it looked like a double RMA notification without context. The pump has very few complaints and DOAs, and the chance that there are 2 defective items for 1 customer is very small. We assume that it is a connection or application error. As I indicated in the email, it is not a good idea to switch on a pump like this every 2 seconds, this puts too much stress on the internal electronics of the pump. Placed on 9 May 2021

Anonymous Arrived quickly, but the largest piece was not in the package: the robot chassis Opencircuit Thank you for your message. We are currently looking into this at our warehouse, perhaps they forgot to pack this item or the item has been lost from the storage location. We will keep you informed by email. Placed on 5 October 2020

Erling Huyghe The order arrived late. +/- three weeks after date. Opencircuit Thanks for the review. The delivery has indeed been delayed due to the corona measures, we have been in contact about this by email. Placed on 29 May 2020

Claesen Guido

 Good prices  Incorrect delivery times with out of stock items  Do not receive order confirmation.

With my first order, 1 part was out of stock, but you delivered the other parts fairly quickly. With my 2nd order, 2 items were not in stock and then you didn't deliver anything at all. You definitely made me wait until I emailed you to finally find out why it took so long. I also had to inquire every time after placing an order whether everything was OK because I received no confirmation from you. So no for me with it no more, and its different and better. He may publish this review with my name included. Greetings Guido. Opencircuit What a pity that our service does not meet our expectations. Today, due to the corona crisis, there are a lot of delays with our suppliers, shipments often arrive later and all we can do about it is of course wait until they answer our question when the items can be delivered. About the confirmations: these are sent directly by automatic email after placing an order and after payment has been made, our emails may have ended up in your spam folder. But since you have been able to answer this review email, I assume that you have now also been able to find our other emails. Nevertheless, we would like to apologize for the many delays this time, because we think it is much better if everything can go as fast as before. Placed on 9 May 2020

Joost Soetens

 Fast customer service also on weekends  Products not the greatest quality

Excellent handling. Delivered on time Placed on 21 February 2020

Erwin Verdeyen

 Products neatly packaged and of good quality  Fast delivery

Satisfies Opencircuit Thank you for your review! I see that you only give 2 stars, which in our opinion is very below average. How can I help you improve your experience with our webshop? We are available 7 days a week during the day and in the evening by email, telephone, live chat and via Facebook and of course we strive for 5-star service. I look forward to receiving your message. Placed on 20 January 2020

ACJ Isendoorn One of the engines was damaged and was also loose in the box. Also looked used. Ordered a 1:48 engine and a 1:120, but both engines go equally fast. It is also impossible to distinguish with the eye which engine it should be. Opencircuit Thank you for your review. It is of course not the intention that products arrive damaged. Was the shipping box also damaged? If something does not appear to be working, please let us know by email or phone call. We like to have satisfied customers! Placed on 27 November 2019