Opencircuit reviews with 1 star

S.N. This order is a pure imposition.
I don't normally bother to write reviews like this, but I'll make an exception here.
I left a query in the course of my order, which was not answered.
Delivery took almost a month. The presence sensor and a 5-pin breadboard cable were supposed to be for my holiday home, to which I now had to travel without these products. When I got back, I realised that only the motion sensor was in the box, not the cable, which is why it took so long.
I am not used to such unprofessional behaviour and I will communicate this behaviour on the relevant review portals. It's not just a lack of service, it's simply a lack of interest in the customer. Opencircuit We're sorry your experience was disappointing. You chose a single-shipment order, so the in-stock motion sensor and the backordered breadboard cable were held until both were available. At checkout, the estimated dispatch date for the cable was displayed, and a “partial shipments” option was offered should you have wished to receive in-stock items sooner. All items were ultimately delivered, including the cable. Small items sometimes become tucked beneath the packaging, please check beneath the box flaps or between the cardboard layers. We also note that we never received an email or message from you regarding this matter; had you reached out, you would have found that we responded to all inquiries promptly. We pride ourselves on clear communication and rapid support, even in weekends, evenings, during Easter and Christmas days. Sincerely, The Opencircuit Team Placed on 7 June 2025

Stefan Stefansson

 Well-functioning website with a good search function that immediately shows relevant results.

Ordered two items that were not in stock. The longest delivery time was 10-30 days. The package was received +60 days later in Denmark. Opencircuit Thank you for your review. I see that your order included items with a stated delivery time of 10-30 days. The order became fully in stock on October 4th and was shipped the same day. It arrived in Denmark on October 9th, which is within 4 working days! I understand the wait for stock can be frustrating, but please note that you always have the option to cancel your order with just one click in your account if it hasn't been shipped yet. Alternatively, you can switch to in-stock items at any time via email—these alternatives are displayed on most product pages to help you choose quicker options. We aim to make it as easy as possible to adapt your order to suit your needs. Placed on 10 October 2024

Jöran Something went wrong with my payment, the order was delayed and it was no longer in stock. I had to wait two weeks and needed this urgently. Placed on 29 December 2023

Marco Had to wait too long for two products more than a month Opencircuit We are very sorry to hear that you are not satisfied with the delivery time of your order. We strive to provide our customers with the best possible experience, and we take your feedback seriously. I would like to emphasize that estimated delivery times are always clearly displayed for each product on our website and in the shopping cart when ordering. We understand that waiting can be frustrating, and we do our best to process all orders as quickly as possible. If you ever have a problem with delivery time, or if you want to change your order, you can always send us an email. We offer various solutions to change your order immediately and free of charge. In many cases we can even have the other products delivered to your home the next day. We hope this information provides some clarity and that we can serve you better in the future. If you have any further questions or concerns, please do not hesitate to contact us. Placed on 10 October 2023

Wesley I have not received anything, and you cannot be reached by phone..... must be a scam again unfortunately Opencircuit We are easily accessible via email, however, using a @hotmail.com email address can sometimes cause problems. Rest assured, our support department is ready to assist you with pleasure. If you want to contact us via an alternative email address, we can start a thorough investigation into the undelivered package that, according to the information from PostNL, was delivered to the mailbox two days ago: 2023-08-16 - Shipment was delivered in the mailbox. Placed on 17 Augustus 2023