First of all, our apologies! We think it is very important that you are satisfied, but unfortunately we also sometimes make mistakes. That you are disadvantaged by this is of course not the intention at all.

What now?

We are happy to resolve your complaint. Contact our customer service, we are available 6 days a week by live chat, email and telephone.


We can be reached by telephone from Monday to Friday between 9.00 to 17.00.


Average response time: 2 office hours.



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Dissatisfied with our service?

You can also submit your complaint to the disputes committee via the European ODR Platform.