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First of all, our apologies! We think it is very important that you are satisfied, but unfortunately we also sometimes make mistakes. That you are disadvantaged by this is of course not the intention at all.

What now?

We are happy to resolve your complaint. Contact our customer service, we are available 6 days a week by live chat, email and telephone.


We can be reached by telephone from Monday to Friday between 9.00 to 17.00.


Average response time: 2 office hours.


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Dissatisfied with our service?

It can always happen that something does not go quite as planned. We recommend that you first report complaints to us by using one of the contact options above. If this does not lead to a solution, it is possible to register your dispute for mediation via Stichting WebwinkelKeur via From February 15, 2016, it is also possible for consumers in the EU to register complaints via the ODR platform of the European Commission. This ODR platform can be found at European ODR Platform. If your complaint is not yet being dealt with elsewhere, you are free to file your complaint via the European Union platform.