Policy If you withdraw from the agreement, you will receive all the payments you have made up to that point, including delivery charges (excluding any additional costs resulting from your choice of a type of delivery other than the least expensive standard delivery offered by us) without delay and in any event no later than 14 days after we have been informed of your decision to withdraw the purchase. We will pay you back with the same payment as you performed the original transaction, unless we have expressly agreed otherwise; at least you will be charged no fee for a refund. We may withhold reimbursement until we have received the goods back or you have demonstrated that you have sent back the goods, whichever is the earliest.
Returns The direct cost of returning the goods are at your expense. You are only liable for the reduction of value of the goods resulting from the use of the goods, which go beyond what is necessary to establish the nature, characteristics and functioning of the goods.
Wrong Items In the event that there are other products delivered than you ordered or otherwise than specified in the order confirmation, we will return the shipment and deliver the right products as soon as possible.