Complaints
It can always happen that something does not go as planned. We think it is very important that customers are satisfied, but unfortunately we also make mistakes sometimes. We recommend that you report complaints to us immediately. We are happy to help you.Telephone
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What now?
We are happy to resolve your complaint. Contact our customer service, we are available 6 days a week by live chat, email and telephone.
Dissatisfied with our service?
It can always happen that something doesn't go quite as planned. We recommend that you first make complaints known to us by using one of the contact options above. If this does not lead to a solution, it is possible to register your dispute for mediation via founding ‘Stichting WebwinkelKeur’ via Webwinkelkeur.nl.
From 15 February 2016, it is also possible for consumers in the EU to register complaints via the ODR platform of the European Commission. This ODR platform can be found on European ODR Platform. If your complaint is not yet being processed elsewhere, you are free to deposit your complaint via the platform of the European Union.
